Privacy Policy
Last updated: 11 July 2026
Tableland Coffee respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit tablelandcoffee.com.au, place an order, subscribe to marketing, contact us or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number, billing address and delivery address;
- order details, products viewed or purchased, transaction information and customer account information;
- messages, enquiries, reviews or other information you provide to us;
- device, browser, IP address, cookie and website usage information; and
- marketing preferences and consent records.
Payment information is processed securely by Shopify and relevant payment providers. We do not ordinarily receive or store your complete payment card details.
How we collect information
We collect information directly from you, automatically through our website and cookies, and from service providers that help us operate the store, process payments, fulfil orders, deliver parcels, communicate with customers and analyse website activity.
How we use information
We may use personal information to:
- process payments, prepare, ship and manage orders;
- provide customer service and respond to enquiries;
- manage accounts, subscriptions, returns and refunds;
- prevent fraud, protect the website and comply with legal obligations;
- improve our products, website and customer experience; and
- send marketing communications where you have consented or where otherwise permitted by law.
Who we disclose information to
We may disclose relevant information to service providers that support our business, including Shopify, payment processors, shipping carriers, email and marketing providers such as Omnisend, analytics and technology providers, professional advisers, and government or regulatory authorities where required by law.
Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable law.
Cookies and analytics
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website use, support checkout and improve marketing. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us. We may still send non-marketing communications relating to orders, accounts or customer service.
Security and retention
We use reasonable administrative and technical measures to protect personal information. No online system is completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, fraud-prevention and dispute-resolution requirements.
Access, correction and privacy enquiries
You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. If you have a privacy complaint, contact us first so we can investigate and respond.
Children
Our online store is not directed to children, and we do not knowingly collect personal information from children without appropriate authority.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on our website with the updated date.
Contact
For privacy questions, requests or complaints, contact Tableland Coffee at hello@tablelandcoffee.com.au.